Our terms and conditions

Policy

We aim to treat all of our customers as we would like to be treated and we would like to keep these terms and conditions as simple as possible for you. Your statutory rights covered by the consumer protection law are not affected by anything here.

Communication

We will confirm receipt of your order and confirm the dispatch of the order by email. We will contact you if there are any issues with your order. We may also communicate with you occasionally to make you aware of any latest news or special offers that we may have. If you would like not to receive these communications then please let us know. You may receive notifications for delivery purposes only from our delivery partners.

Complaints

Should you be unhappy in any way with any aspect of the service or products you receive from us then please contact us and we will do everything reasonable to resolve any issues.

Data Privacy

We do not share your data with any other company for any marketing purposes and we will never do so.

Data about you as a customer of Fabric Punk and the orders that you have placed with us are held in our database. We can, if you require, supply a copy of all the data we hold about you and are happy to remove your details from our system should you request us to do so.

We do not store your credit card details.

Payment

We accept online payments only. We accept payments using Paypal, Credit and Debit Card. No payment will be taken until we process your order. Orders will not be dispatched until the payment has been cleared.

Supply of goods

We aim to get your order to you as quickly as possible, and we aim to dispatch orders received before 1 pm on the same day.

Fabric Punk is a one woman show at the moment, and I do have two little punkettes relying on me, so it may not always be possible to dispatch on the same day. If your order is urgent, please let us know and we'll do our best to get it to you.

Our target is that your fabulous fabric swag should be with you within 2-5 days of placing your order.

Inventory levels shown on the website are updated by our system in real-time but you will need to refresh your browser in order to see the latest numbers. In the unlikely event that we cannot dispatch your order with the stock we have on hand we will contact you to discuss your order.

We make every effort to describe the goods accurately on the website.

Discounts and Promotional Special Offer Codes

Only one Discount or Promotional Special Offer code can be accepted on any order. It is the responsibility of the customer to enter the appropriate code at the time of purchase, as failure to use the available codes cannot be rectified after the purchase has been completed. If you should have any queries relating to any purchase with Discount or Promotional Special Offer codes, please contact us prior to your purchase and we will be happy be to assist.

Washing Instructions

Whilst every effort is made to place accurate washing instructions on each product listing, As we have no control over the circumstances in which laundry occurs, Fabric Punk can take no responsibility for any damage or loss incurred from you washing any of the products you purchase from us.

Returns Policy

We want you to love your fabric purchase. However, if the goods purchased from us are faulty or defective in any way then please return them and we will either replace them or refund you (your choice). Please return faulty goods within 14 days of receipt.

We don't accept returns of fabrics that have been cut to your specification.

Returns of unwanted pre-cut fabrics (i.e. FQ fabric bundles) are accepted provided they are returned in the state in which they were received. We will reimburse your return costs if the product is faulty, but you are responsible for paying the return cost on unwanted pre-cuts. Please return unwanted goods within 14 days of receipt.

Fabric Punk Return Address

FAO Rebekah @ Fabric Punk Returns
3 Field End
Billingshurst
West Sussex
RH14 9XE

This is our trading address and is not a retail premises. Please do not visit us in person because fabrics are not stored here and we will have nothing to show you!

Fabric Punk is the trading name of Rebekah Quinlivan.

Delivery Charges

Our aim is for our shipping costs to fairly reflect how much it costs us to send you your order. Our UK shipping tariff is based on the size and weight of the package sent plus a very modest contribution to packaging.

Delivery Method

All the products are securely packaged and will be sent out either by Royal Mail using the class you select or by Courier, depending on the weight of your package. Some items may be sent via courier if they are not permitted via Royal Mail.

Pricing Errors

If there is a product that is priced incorrectly on our website then we may need to either cancel and refund your order or will contact you to arrange the payment of the additional amount.

Governing Law

Any contract for your purchase of goods and services from Fabric Punk is governed by the Law of England and Wales, and you agree that such contract will be subject to the non exclusive jurisdiction of the England and Wales courts.